BEST BUY IMPORTS  out of Box Failure Policy, (defined as OBF).

 

The OBF complete box and all contents will be replaced with a new unit within 48 hours of date of delivered goods. Customer must return OBF within 7 Days from purchase. It’s advisable that the customer check all handset/apple products within the time stated above and all OBF returns must be given back to BEST BUY IMPORTS  in the new condition in which it was delivered in order for the OBF policy to be honored.

 

BEST BUY IMPORTS  warranty is 12 months usage of the handset and consumer electronics (defined as the brand excluding the battery and any other accessories) is covered by the standard manufacturer warranty and is governed by the relevant manufacturer's terms and conditions.

 

EXCLUSIONS

• Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, exchange of faulty batteries or other accessories or upgrading of software due to changes in network parameters.

• If the phone has been mishandled, misused, willfully damaged, neglected, improperly tested, altered or defaced in any way by any non-authorized person whomsoever.

• A defect arising as a result of any failure to follow instructions either in the manual or product specification.

• A defect, which has arisen from the use of non-approved accessories or ancillary items attached to or in connection with the telephone.

• A defect arising from corrosion.

• Damage caused by accidents including but not limited to falling, shock, lightning, liquid, fire, misuse or neglect.

• Damage due to repairs performed by non-authorized service workshops, or opening of the product by non-authorized persons

• Repair or replacement under the terms of this warranty shall not give a right to an extension to, or a new commencement of, the period of warranty.

• In the event of a customer committing any fraudulent act, or fraudulently omitting to do anything, in an attempt to benefit from the extended warranty, then such fraudulent act or omission shall immediately render the extended warranty void, without prejudice to any other rights which BEST BUY IMPORTS  may have in terms of the common law, or these terms and conditions.

 

BEST BUY IMPORTS  Repair policy –

1.) The repair will be assessed by i-repair a subsidy of BEST BUY IMPORTS  and a report will be email to customer/retailer within 72 hours from time i-repair receives unit in question.

2.) There will be two options (A. warranty repair) (B. Customer account due to reason stated in the exclusions above)

3.) When customer/retailer has accepted option A or B and given instruction in writing to i-repair whether or not to carry on with repairs, the repair will commence and will take generally 14-21 working days. If parts are not available the customer/retailer will be notified of time frame.

 

For any future support or repair backup please contact Lorna 011 466 8945.

For all iPod, iphone or iPads and consumer electronics  support or queries  please call  Khurram Arbi 0833013786